Privacy Policy

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Effective Date: September 2025

Sole Psychology (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website (solepsychology.co.uk) or contact us for psychological services.

We may collect and process the following types of information:

• Contact information: name, email address, phone number, if you contact us via forms, email, or phone.
   
• Appointment details: information you provide when requesting or booking sessions.
   
• Technical data: IP address, browser type, and usage information (via cookies or analytics tools, if enabled).
   
• Special category data: where relevant, health-related information you voluntarily share (e.g., in enquiries about therapy).

We use your information to:

• Respond to enquiries and provide requested services.
   
• Manage appointments and communication with clients.
   
• Improve our website and services.
   
• Comply with professional, ethical, and legal obligations.

Under UK GDPR, we process your personal data on the following bases:

• Consent: where you have given explicit consent (e.g., submitting an enquiry).
   
• Contract: where processing is necessary to provide psychological services.
   
• Legal obligation: to comply with regulatory or legal requirements.
   
• Legitimate interests: to operate and improve our website.

• Your information is kept strictly confidential.
   
• We will never sell your personal data.
   
• We may share limited data with trusted service providers (e.g., secure email, scheduling, or payment platforms) where necessary for service delivery.
   
• We may be legally required to share information if there is a risk of harm to yourself or others, or if required by law.

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

• Enquiry emails and messages are typically retained for up to [X months] if you do not become a client.
   
• Client records are retained in line with professional and legal requirements ([e.g., 7 years after the end of therapy], unless otherwise required).

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
   
• Request correction of inaccurate data.
   
• Request deletion of your data (subject to legal and professional requirements).
   
• Withdraw consent where processing is based on consent.
   
• Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk. 

If we use cookies or analytics tools (e.g., Google Analytics), we will inform you via a cookie banner and provide choices about what data is collected.

If you have questions about this privacy policy or your data, please contact:

Sole Psychology
Email: jenny@solepsychology.co.uk